Technology Innovation Strategy

The CEO and COO of DirectBooks discuss the innovation approach behind the financial communications platform.

Companies from Zoom to Slack lean on the product itself to find customers and convert them to paying.

Leaders need to help their business and IT staff better respect each other’s capabilities.

Plenty of organizations dabble with AI, but Mastercard’s capabilities — and confidence — set it apart.

Sowmya Gottipati shares how Estée Lauder uses AI to learn about customers and make better product recommendations.

Boeing’s Helen Lee discusses how the aviation giant is using technologies like AI to improve air traffic management.

EBay’s chief artificial intelligence officer shares how the e-commerce platform uses AI to help both buyers and sellers.

Strategists discuss whether blockchain will be a disruptive or sustaining innovation for the financial sector.

In this era of upheaval, business leaders must reconsider the assumptions that rule their decision-making processes.

Respondents to recent global surveys say their organizations are capturing substantial value from AI.

Research points to three barriers to deep-tech corporate venturing success that chief innovation officers can overcome.

MIT SMR’s upcoming Executive Guide will discuss how companies can adapt to meet customers’ shifting expectations.

Kay Firth-Butterfield (the World Economic Forum), Ya Xu (LinkedIn), and Charlotte Degot (BCG GAMMA) join MIT SMR senior project editor Allison Ryder for a discussion on innovating with artificial intelligence.

To address algorithms’ potential harm, companies must be willing to focus on users and rethink their business models.

The risks of hubris in leadership, increased influence for minority partners, and transformative in-store tech.

Etsy CTO Mike Fisher discusses developing as a leader, speaking the language of business, and being open to change.

In-store technology promises a better customer experience — and fuel for improved retail analytics.

Organizations can benefit from taking a holistic approach toward digital transformation efforts.

Six strategies can help guide data science teams toward greater success in cross-unit projects.

Addressing social capital in return-to-office plans, deploying AI to manage wealth, and reducing coordination complexity with microservices.