Business Models
Reviving High-Touch Business Models for the Social Distancing Era
Social distancing has renewed consumer interest in high-touch, full-service business models.
Service Innovation
Latest
Analytics & Business Intelligence
Demystifying Data Monetization
Data on its own has value, but insights from that data substantially increase its value.
Marketing Strategy
Bill It, Kill It, or Keep It Free?
B2B companies can seize new sales by charging for services they’ve been giving away.
Executing Strategy
How Innovative Partnerships Are Changing Health Care Delivery
Unlikely collaborators are teaming up to provide higher-quality, lower-cost services.
Financial Management & Risk
Management Consulting’s AI-powered Existential Crisis
Consulting is vulnerable to technology and market forces that are disrupting services everywhere.
Business Models
Will Self-Driving Technology Be Uber’s Make or Break?
The MIT SMR Strategy Forum examines how self-driving cars will affect Uber’s on-demand transportation success.
Organizational Transformation
How Cisco Encourages Innovation and Digitization
Cisco’s digitization efforts include making some changes to its business model.
Business Models
Why Some Platforms Are Better Than Others
Business models that use platform network effects for competitive advantage risk may not be viable.
Business Models
For a Return on Platform Investment, Focus on New Capabilities
Developing new capabilities is the key to platform innovation that adds value to an organization.
Technology Innovation Strategy
IoT Can Drive Big Savings in the Post-Sales Supply Chain
For the IoT revolution to progress, data collection and data quality both must be greatly improved.
Automation
A New Approach to Automating Services
Instead of replacing human workers, software robots are an opportunity to augment their skills.
Business Models
Bringing Open Innovation to Services
Companies should organize their service innovation processes to be more open to external ideas.
Innovation Strategy
Customers and service innovation
A new working paper looks at customers’ role in innovation in a service industry: banking.
Innovation Strategy
Strategic Innovation at the Base of the Pyramid
Innovation in developing markets has less to do with finding new customers than addressing issues of product acceptability, affordability, availability and awareness.
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