Decision-Making

This issue of MIT SMR focuses on customer relationships and their connection to innovation and value.

Repeating false claims increases their believability, leaving business leaders vulnerable to faulty decision-making.

Categorizing decisions by riskiness and urgency helps clarify when to involve higher-ups.

When we rely on machines to make decisions, we substitute data-driven calculations for human judgment.

Make better choices about which R&D projects gain funding by managing bias and involving more people.

New research shows that an individual’s decision-making style informs the choices they make when using AI-based inputs.

Deloitte thought leaders discuss how to develop a holistic approach to the ethical use of technology.

The emotional desire for certainty often keeps us from seeing other perspectives and understanding how decisions get made.

Etsy CTO Mike Fisher discusses developing as a leader, speaking the language of business, and being open to change.

Nudges for less-biased hiring, networking to drive inclusion, and defusing opposition to racial equity initiatives.

Evaluators can be nudged to make less biased decisions in hiring and other contexts.

Creating consistently great business strategies demands systematic constructive debate and logical rigor.

The authors describe three key challenges leaders face in communicating pandemic data and how to address them.

To deliver on the promise of AI, leaders must focus on improving their organization’s culture and decision-making capabilities.

The most popular articles of 2020 gave companies and leaders insights on navigating disruption, uncertainty, and change.

Data-driven decision-making anchors on available data, which can lead decision makers to focus on the wrong question.

Understanding the subconscious drivers of strategy, responding to regulatory risks, and making sense of conflicting advice.

How do you reap the benefits of conflicting advice from your mentors? Consider these tips for both mentees and mentors.

Leaders’ subconscious values influence how they make decisions and achieve their goals.

New research explores whether founder CEOs incorporate or ignore advice from their leadership teams.