Customers
Why It’s Good for Business When Customers Share Your Values
Sharing values with customers builds loyalty and can be a valuable differentiator in competitive markets.
Sharing values with customers builds loyalty and can be a valuable differentiator in competitive markets.
A data monetization matrix can help leaders assess opportunities and approaches for converting data into revenue.
Business leaders who write competitors’ actions off as irrational risk getting blind-sided.
Black hat workshops can help you model your company’s competitive landscape before making the next strategic move.
Leaders should build resilience, local agility, and portfolio agility to prepare for economic uncertainty.
A panel of experts considers whether Tesla has what it takes to remain the top producer of electric vehicles in the U.S.
Learn how the hospitality industry is improving guest experiences and reimagining loyalty programs.
Join us to learn about strategies for great customer experiences in a variety of industries.
A new Boston Consulting Group study says brand marketing is increasingly critical for B2B success.
This Strategy Guide shares insights on AI use for strategic advantage and positive societal impact.
Great strategy addresses investor and consumer interests and also recognizes the value of nontraditional stakeholders.
Front-line employees are uniquely aware of the early symptoms of coming change. Management should heed their insights.
There’s power in integrating subscription-based software, platform marketplaces, and machine learning.
Three trends are reshaping global strategy and operations for the world’s largest companies.
Incremental platform scaling, ecosystem development for sustainable success, and competition in platform-based markets.
In our new spring issue: platform-based ecosystems, blockchain, data failures, and misbehaving leaders.
Conventional thinking says platforms must scale fast, but that can be unwise in the face of regulatory risk.
Use these metrics and red-flag indicators to boost your chances of business ecosystem success.
Doing business on giant internet platforms demands that companies rethink their competitive strategy.
The competitive advantages offered by digital technology have evolved. Here’s how to capture them.