Research Highlight

Two business strategists explore ChatGPT’s capacity for generating new ideas and strategies — and where it falls short.

Even iconic products need updates to stay relevant, but businesses can retain loyal customers while attracting new ones.

MIT SMR-Deloitte research backs a holistic approach to strategically managing all contributors in a workforce ecosystem.

Researchers discuss the potential benefits of using artificial intelligence to redefine KPIs and strategic measurement.

The authors offer 11 strategies for leading more effective hybrid teams based on a recent survey of marketing leaders.

Research suggests leaders should focus on a use case for cutting-edge technologies first, then develop a business case.

The delegation of managerial functions to algorithms transforms management practices.

Research finds that cultivating self-compassion at work may be key to boosting helping behaviors among employees.

A study points to evidence-based practices that can make employees feel safer speaking up about ethics concerns at work.

Cisco shows how organizations can think about orchestrating a workforce ecosystem, starting with contingent workers.

Employers must recognize that women are 41% more likely to experience toxic culture in the workplace than men are.

Understanding how AI algorithms are trained and validated can help decision makers pick the right tools and avoid risk.

Research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery.

Transformation success requires moving beyond “digital IQ” by linking employee ability to performance outcomes.

Consumer fears of losing autonomy hinder smart-product adoption and use. But there are ways to boost customer control.

Research shows that a company’s confessions to past wrongs enhances people’s perception of its corporate responsibility.

Leaders can use a free tool from Deloitte — HX TrustID — to gauge employee trust and devise strategies for improving it.

Organizations can apply biology-inspired adaptive design principles to become more resilient against cyberattacks.

Before they can address workplace deviance, leaders need to recognize the role they may be playing.

During times of crisis, managers should prioritize individualized consideration and building trust to support employees.