Customers
Recovering and Learning from Service Failure
Is your company doing its best to address customer complaints and learn from mistakes?
FALL 1998 VOL. 40 · NO. 1 New Strategies in Emerging Markets Contrary to conventional wisdom, favorable government relations, pent-up demand, marketing productivity, marketing resources and on-the-spot learning can make early entry desirable even in emerging markets. Two management professors provide a framework that enables companies to assess long-term market potential, identify business prospects and […]
Is your company doing its best to address customer complaints and learn from mistakes?
Corporate executives need to rethink their marketing policies to reflect the distinctly different environments of EMs.